Job Description Group Administration / Sr. Group Client Service Support Specialist

Group Administration

Sr. Group Client Service Support Specialist
Kansas City Life Insurance Company, a recognized leader in the insurance industry, is seeking an energetic, self-motivated individual to join our Group Administration department. The ideal candidate would meet the following requirements:
  • High school diploma or equivalent
  • Superior personal computer skills including use MS Office Suite products
  • Superior verbal and written communication skills
  • Exception organization and analytical skills
  • Capable of working independently while prioritizing multiple deadlines
  • Regular and reliable attendance and punctuality is an essential function of this position.
  • Download, verify, print and deliver source documents for multiple accounting vouchers. This requires opening files, preparing journal entries, accessing the general ledger, UMB’s websites and various other TPA sites to access & research information we need to balance daily
  • Daily suspense balancing, suspense validation and maintenance. This requires downloading files, retrieving balancing information from the general ledger, clearing, research and balancing. Process journal entries as required to make corrections. Request checks or prepare journal entries for terminated groups. Report daily suspense results to the Managers of Group for review
  • Daily mail received from the post office and lockbox, this includes, pick-up, open, date stamp, identify, research and distribute. Process checks from others in the department and checks that were not processed through the lockbox which requires research and creating lockbox check vouchers to send back through the bank lockbox
  • Retrieve and distribute or respond to information request from client that have submitted request through the Group website, various e-mail addresses and faxes
  • Process request for ID cards from multiple areas. Verify name to go on the ID card and mailing address. Determine type and number of cards to go out. Log date requested and date mailed by BC
  • Prepare documents for scanning and ensure timely and accurate indexing of all administrative materials (premium statements, correspondence enrollment, eligibility changes, etc.). Has authority and responsibility to delete, move and change scanned documents that are done incorrectly or missed scanned
  • Access various systems to perform database management of insured’s addresses returned or unidentifiable mail (EOB’s and Privacy letters)
  • Verify and mail agent/agency commission checks monthly
  • Process terminated files by pulling all related files, organizing the log into spreadsheet for ease in pulling if necessary and documenting when to purge and arrange for storage and/or destruction.
Kansas City Life Insurance Company
ATTN: Human Resources Department
3520 Broadway
P.O. Box 219139
Kansas City, MO 64121-9139

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